We commit to ensuring this website is as accessible as possible and we want as many people as possible to be able to use it. This means that you should be able to:
- access the website regardless of the device and browser you are using
- zoom in up to 300% without the text spilling off the screen
- use the high contrast text/background toggle to make text clearer where you need to
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We have also tried to make the website text as easy to understand as possible although we recognise we have more work to do on this.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know that some parts of the website are not fully accessible:
- our PDF documents are not fully accessible to screen reader software
- some video content is missing captions and sub-titles
- some of our online forms are difficult to navigate using just a keyboard
Feedback and contact information
If you need information on this website in an alternative, more accessible format please contact Sheree McKay on email@example.com
Please include details of the content you need and the required format or the service you are trying to access. We will then work to get you what you need.
We aim to provide you with an initial response within three working days and will provide clear information about how we will deal with your request.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Sheree McKay on firstname.lastname@example.org
We aim to provide you with an initial response within three working days and will provide clear information about how we will deal with your enquiry or complaint.
If you feel we have not answered your enquiry or complaint satisfactorily, please contact us again. We will escalate your enquiry or complaint to Russell Martin, Programme Manager of Artquest at email@example.com who manages the team who provides the content or the service to get you a response.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
For information about contacting us by phone or Skype, or to arrange a visit to our offices, please visit the Ask us a question page.
More information about accessing our buildings is available from AccessAble.
Technical information about this website’s accessibility
UAL is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
- Some of our online forms are not entirely navigable using a keyboard. For example, some dropdown menus and the “Submit” button can only be activated using a mouse.
- Not all of our old video and audio content, comprising over 140 files, has subtitles or transcripts. We commission transcripts for new audio and video content.
We’ve assessed the cost of fixing these issues and believe that doing so now would be a disproportionate burden within the meaning of the regulations.
Content that’s not within scope of the accessibility regulations
- None of the documents published on our website before 23 September 2018 are accessible. We are not required to make these documents accessible as they are not needed for active administrative processes.
- We use embedded online maps from Google Maps on this site. These do not need to be accessible as we provide essential information (such as directions) in text format adjacent to embed maps.
What we’re doing to improve accessibility
We will be re-designing and re-platforming the site in late 2021. As part of that re-design we will work with and specialist accessibility organisation to ensure that the designs we create continue to meet the WCAG 2.1 AA guideline.
Preparation of this accessibility statement
This statement was prepared on 14 September 2020.
This website was last tested on 10 January 2020. The test was carried out by our web developers, Good With Digital.
We used the following automated accessibility tools, assistive technology and manual testing methods to test a sample of pages of our website. These included:
- WAVE from WebAIM
- Siteimprove Accessibility Checker
- JAWS, NVDA and VoiceOver
- Manually auditing the alt text of all images
- Manually checking colour contrast of text
The selection of pages we tested were:
- The homepage
- A projects page
- A listing page
- Contact Us